Altitude Software is the leading independent contact center vendor for unified interaction solutions. The Altitude uCI™ (Unified Customer Interaction) suite over IP manages, measures, and improves relationships with customers from small to large organizations worldwide. Altitude Software is also recognized for its leadership in the contact center outsourcing market.
Altitude uCI is a cost-effective application suite conceived to improve the overall productivity of the contact center. Since Altitude uCI was engineered to integrate easily with enterprise front office and back-office systems, Altitude uCI delivers significant cost and revenue benefits with a limited up-front investment. Altitude uCI not only allows users to achieve return on investment in a limited time frame, but also provides a successful solution to their customer interaction and organizational efficiency strategies.
Founded: in 1993 as Easyphone
Employees: 250
Locations: Altitude Software has offices in 15 countries. Portugal - Lisbon (Headquarters) Argentina - Buenos Aires Belgium - Brussels Brazil - São Paulo Canada - Toronto France - Paris India - New Delhi Israel - Tel Aviv Mexico - Mexico City Philippines - Manila Spain - Madrid UAE - Dubai UK - London USA - Chicago Singapore - Singapore
Altitude has also representatives in: Colombia
Installations: 900 live installations worldwide in about 60 countries
Users: 250.000 paid licensed users
Sales & Distribution: Altitude serve its customers either directly or through a wide network of partners. Altitude Software Partner Network (ASPN) has more than 100 members promoting Contact Center solutions using Altitude’s products and services. Altitude partners with companies like Siemens, NextiraOne and other local and global Systems Integrators like British Telecom Global Services, Atos Origin, Mantis Informatics, Mellon Technologies, Fujitsu Services and many other companies spread all over the world committed to offer superior Customer Interaction Solutions.
Financial & Management: Altitude Software is a privately owned, independent company with venture capital and institutional investors. Customer driven, focused, innovative describes the executive team at Altitude Software. With more than 25 years of experience and a successful track record necessary to deliver real and measurable value to customers, Altitude Software's international executive team is leading the way in helping companies transform how they interact with their customers in the last 15 years.
Cultural Background: As a truly global and multicultural organization, Altitude combines more than 15 different languages and 20 nationalities.
Altitude Software (www.altitude.com )
is the leader of unified customer interaction solutions, managing
dynamic contact centers independently of platforms since 1993.With about
900 customers in 60 countries, altitude strives for customer
satisfaction and is ISO 9001 certified for its worldwide support.
Altitude Software has won 40+ industry awards and it has been included
by Gartner in the industry Magic Quadrants since 2000. “Altitude uCI”
(unified customer interaction) is a software suite that manages in real
time enterprise functions like Customer Service, Help Desk, Collections,
Telesales, Surveys, etc. It is unique in accelerating the creation of
services and campaigns, thanks to the unified design studio, routing,
dialer, voice portal, desktop front-end, monitoring and analytics.
About Altitude 
Portugal - Lisbon (Headquarters)
