Altitude uCI™ (Unified Customer Interaction) is an IP based, unified but modular contact center management solution, which powers your people to new levels of productivity, speeds up deployment of new services and campaigns, and all within a single system to license, learn and operate.
Altitude uCI™ was designed to speed up your operations, while simplifying the management of contact center complexity, since it increases productivity, reduces operational efforts, and, ultimately, raise customer satisfaction levels.
As the name says, Altitude uCI™ unifies the management of all interactions, from begin to end, regardless of the channel that the customer chooses to contact your company - Voice, VoIP, Email, SMS/MMS, Fax, Messaging or Web.
Nobody does more campaigns than outsourcers and no suite displaces more alternatives in outsourcers than altitude uCI™, find out why, request a free* Proof-of-Concept.
What's unique about Altitude uCI™ compared to the competition is:
from IVR, to Routing, to Desktop creation, Workflow, Telemarketing, Recording rules, etc, we have a suite of modules to deploy selectively
as a true suite, all can be done learning one tool /one class
proven vendor independence, add/change platforms on the fly
Predictive Dialer winning Industry awards since 1995
the only suite with a single language+editor to manage all modules requires less IT complexity, so you get faster deployment & changes
7 of 10 top outsourcers in Europe & Latin America chose Altitude uCI™
from 15 to 5.000 agent operations, we have been doing it for 15 years
Altitude Software's exclusive focus on Contact Center solutions for the past 15 years, developing, implementing and supporting unified contact center solutions, in 60 countries, gives you the peace of mindof award winning technology.
Suite Highlights
Next Generation IP solution
Unified management, across all channels: Voice, VoIP, Email, Fax, SMS, Chat &Web.
Altitude Software (www.altitude.com )
is the leader of unified customer interaction solutions, managing
dynamic contact centers independently of platforms since 1993.With about
900 customers in 60 countries, altitude strives for customer
satisfaction and is ISO 9001 certified for its worldwide support.
Altitude Software has won 40+ industry awards and it has been included
by Gartner in the industry Magic Quadrants since 2000. “Altitude uCI”
(unified customer interaction) is a software suite that manages in real
time enterprise functions like Customer Service, Help Desk, Collections,
Telesales, Surveys, etc. It is unique in accelerating the creation of
services and campaigns, thanks to the unified design studio, routing,
dialer, voice portal, desktop front-end, monitoring and analytics.
Nobody does more campaigns than outsourcers and no suite displaces more alternatives in outsourcers than altitude uCI™, find out why, request a 
Altitude uCI Overview
