Altitude IP Contact Center offers a flexible solution for distributed sites, running voice over IP and/or TDM natively, while providing the power of all Altitude uCI™ modules to manage your operations. Based on this platform, your system architecture can be hosted in a data center, run on-premises or mix agents at home at your will.
Embrace change: add VoIP gradually
IP offers a wide range of options, from agents at home to centralized data servers, you can design your contact center according to your business needs. If you have a running operation, chances are that you want to try VoIP, while keeping your TDM solution running, until the transition is successful. Altitude uCI can replace the infrastructure without disrupting the business applications, enabling agents to keep doing business as usual.
Freedom of choice: mix & match VoIP
VoIP allows you to break free from vendor lock-in. So you want to choose the systems that best fit your needs, and that they interoperate where needed. Altitude IP Contact Center runs Altitude uCI™ on top of leading communication systems like Avaya, Cisco, Nortel, Siemens, or the open source solution Asterisk. Altitude uCI allows a blended environment while using the same desktop, routing, and reporting solution across your sites!
Future is now: run on an all IP system
For brand new sites, you can reap the technology benefits from scratch. SIP is the standard of choice and Altitude vBox has a SIP proxy server that allows you more choices to design your contact center. Based on the open source IP PBX solution Asterisk, Altitude vBox is free of charge as part of Altitude uCI solution. All that is needed is a server machine and phones and start running your new operation.
The most important benefit of Altitude IP contact center is that you do not need to focus on technology, but rather on your business goals. Altitude Software provides a cutting edge solution that solves the complexities of managing the contact center.
Highlights
Smooth transition to VoIP, keep apps
Turn key solution on Asterisk™ or mix and match vendor solutions
Altitude Software (www.altitude.com )
is the leader of unified customer interaction solutions, managing
dynamic contact centers independently of platforms since 1993.With about
900 customers in 60 countries, altitude strives for customer
satisfaction and is ISO 9001 certified for its worldwide support.
Altitude Software has won 40+ industry awards and it has been included
by Gartner in the industry Magic Quadrants since 2000. “Altitude uCI”
(unified customer interaction) is a software suite that manages in real
time enterprise functions like Customer Service, Help Desk, Collections,
Telesales, Surveys, etc. It is unique in accelerating the creation of
services and campaigns, thanks to the unified design studio, routing,
dialer, voice portal, desktop front-end, monitoring and analytics.
Altitude IP Contact Center
