Altitude Scripting Studio provides innovative tools that allow quick time-to-market in delivering new services or campaigns, while profiting from increased agent productivity.
Altitude Scripting is an industry unique language and development environment specialized for contact centers, allowing the design, control, and execution of the most critical customer interaction modules in the multimedia contact center, namely the Voice Portal / IVR scripting, the interaction routing, and the agent desktop GUI and dialog scripts. A single development generates agent scripts for both Web and Windows environments. Furthermore, all scripts can be changed on the fly to quickly respond to changing business needs. Altitude Scripting Studio lowers the total cost of the solution due to a rapid application development.
A single language that manages all phases of an interaction
Altitude Scripting Studio editors are unique in the
industry:
With a single language and editor designed for contact centers.
Can manage all steps of any interaction, from Voice Portal scripting, to media routing, agent desktops, dialogue scripts and multi-media and voice recording management.
Altitude Scripting Studio provides two levels for developing telemarketing script customizations, targeting IT users and Business Managers: Altitude Script Developer and Altitude Fast Script Builder, respectively.
Altitude Software (www.altitude.com )
is the leader of unified customer interaction solutions, managing
dynamic contact centers independently of platforms since 1993.With about
900 customers in 60 countries, altitude strives for customer
satisfaction and is ISO 9001 certified for its worldwide support.
Altitude Software has won 40+ industry awards and it has been included
by Gartner in the industry Magic Quadrants since 2000. “Altitude uCI”
(unified customer interaction) is a software suite that manages in real
time enterprise functions like Customer Service, Help Desk, Collections,
Telesales, Surveys, etc. It is unique in accelerating the creation of
services and campaigns, thanks to the unified design studio, routing,
dialer, voice portal, desktop front-end, monitoring and analytics.
Altitude Scripting Studio
