Integrate leading edge voice self-service applications with agent-assisted transactions to improve customer service levels, drive operational efficiencies and increase revenues Altitude Voice Portal is a powerful software-only platform that delivers a superior voice self-service experience through the pre-integration of best-of-breed speech technologies. Altitude Voice Portal supports both VoiceXML and Altitude Scripting Language (ASL) and runs on of top of SIP, CTI, CAS and ISDN links
Increase revenues while reducing costs
Altitude Voice Portal allows companies to reach more customers and offer consistent, high-quality interactions while continuing to reduce the cost of customer service. Companies are enabled to drive new revenue streams through automated agents both in inbound and outbound interactions.
Increase Customer satisfaction
Additionally, Altitude Voice Portal has proven to improve customer satisfaction by creating a new, faster and anywhere-anytime channel.
Text-To-Speech and Automated Speech Recognition
Altitude Voice Portal applications manage customer service in a more personalized, consistent and efficient manner. Text-To-Speech combined with Automated Speech Recognition allows computers to simulate a natural spoken conversation, allowing the customer control of the dialog, while maintaining high levels of customer satisfaction.
Transparent transfers to assisted service with contextual data
This automated technology improves overall agent productivity and, likewise, reduces contact center costs. Altitude uCI™ applications have the customer session data available throughout the call and, should the client decide to request human assistance, the agent will receive the call together with all contextual data.
Voice Portal Scripting Design Tool is available
Voice Portal applications are independent from the physical connection and communication infrastructure. For example, the same voice self-service script can be used in both Altitude IP Voice Portal and Altitude CTI Voice Portal. Voice Portal applications can be developed in either VoiceXML or in Altitude Scripting Language—a proprietary language specially designed for contact centers, which has a much smaller learning curve and guarantees RAD.
Altitude Script Developer provides the convenience of drag-and-drop development, simplifying application creation. Additionally, one can use and create pre-defined templates and graphics, as well as dry-run test or demo the functionality of voice portal applications. VoiceXML provides a standard development that allows businesses to repurpose the company’s Web site for voice.
Altitude Software (www.altitude.com )
is the leader of unified customer interaction solutions, managing
dynamic contact centers independently of platforms since 1993.With about
900 customers in 60 countries, altitude strives for customer
satisfaction and is ISO 9001 certified for its worldwide support.
Altitude Software has won 40+ industry awards and it has been included
by Gartner in the industry Magic Quadrants since 2000. “Altitude uCI”
(unified customer interaction) is a software suite that manages in real
time enterprise functions like Customer Service, Help Desk, Collections,
Telesales, Surveys, etc. It is unique in accelerating the creation of
services and campaigns, thanks to the unified design studio, routing,
dialer, voice portal, desktop front-end, monitoring and analytics.
Altitude Voice Portal
