As business become global, the associated logistics also get more complex and new challenges arise. The ability to quickly locate a package or container, receive customer orders or notify customers of the status of their deliverables is critical for the success of these organizations.
Contact center applications must be able to support these requirements and provide a high level of reliability because these systems are core to operations and to ensure the best possible customer care.
The seamless blending between self and assisted service is of the utmost importance as operators are able to better answer to interaction peaks and, by providing choice, enable customers to choose the most appropriate interaction channel.
The new Altitude uCI 7.5 release includes a number of innovative features that strengthen the contact centre ability to embrace industry-wide change. Its IP nature natively supports distributed operations including home-based and remote agents, streamlining IT investments and optimizing human resources. It increases customer satisfaction with proactive customer service features and friendlier voice self-service applications. For more information click here.
Related Case Studies
The opening of a small customs brokerage office in the port city of Santos was the kick-off for what Deicmar is today: a company continually focused on providing the best logistics service in foreign trade transactions to its customers. Over the years, it spread its activities to become one of the best companies in servicing import and export-related businesses in Brazil.
GEMY is the first mono car dealership in France. It is present in 18 regions, selling the Peugot brand, from the West to PACA and offers a myriad of services to both personal and business target segments, including: sale of vehicles, repairs, spare parts and renting.
The A.P. Moller - Maersk Group is a worldwide organisation with more than 110,000 employees and offices in over 125 countries – with global headquarters in Copenhagen, Denmark. In addition to owning one of the world’s largest shipping companies, they are also involved in a wide range of activities within the energy, shipbuilding, retail and manufacturing industries.
NSB AS is one of Norway's most important transport companies, with traditions going back to the opening of the first railway in Norway in 1854. Operating since 1854, NSB Rail way Norway is the most prominent railway in Norway. NSB primarily services passenger traffic with local, intercity and long distance rail routes. For most of it s existence, NSB AS is owned by the Norwegian Ministry of Transport and Communications. The NSB Group's main activities comprise passenger traffic on trains and buses and freight traffic on railways. The Group consists of a number of wholly owned and partly owned subsidiaries.
Stock Uno is a Spanish company founded in 1994 to provide full merchandising and logistics services. It has a network of 1200 traders who operate in the largest distribution chains and hypermarkets in Spain and Portugal which, interconnected by PDA’s are in charge of the product and promotion in the points of sale (hypermarkets, supermarket chains and shops). This makes it possible for the manufacturer / distributor to control the life cycle of his product and its promotion, thereby increasing sales.
Altitude Software (www.altitude.com )
is the leader of unified customer interaction solutions, managing
dynamic contact centers independently of platforms since 1993.With about
900 customers in 60 countries, altitude strives for customer
satisfaction and is ISO 9001 certified for its worldwide support.
Altitude Software has won 40+ industry awards and it has been included
by Gartner in the industry Magic Quadrants since 2000. “Altitude uCI”
(unified customer interaction) is a software suite that manages in real
time enterprise functions like Customer Service, Help Desk, Collections,
Telesales, Surveys, etc. It is unique in accelerating the creation of
services and campaigns, thanks to the unified design studio, routing,
dialer, voice portal, desktop front-end, monitoring and analytics.
Logistic 
