Deregulation, customer churn, new services, and the emergence of new operators have forced Telcos to redefine customer service.
Product differentiation is hard to achieve and quickly copied by competitors, customer service is an area where a sustainable advantage can still be built although it requires, among other things, a powerful and feature rich contact center.
Another challenge many operators face today is the increasing strict regulatory environment aimed at controlling the implementation of campaigns and the use of customer information.
Contact Centers need to accommodate these requirements and enable Telecom operators to deliver an outstanding service and be the forefront of their customer care strategies.
The new Altitude uCI 7.5 release includes a number of innovative features that strengthen the contact centre ability to embrace industry-wide change. Its IP nature natively supports distributed operations including home-based and remote agents, streamlining IT investments and optimizing human resources. It increases customer satisfaction with proactive customer service features and friendlier voice self-service applications. For more information click here.
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Altitude Software (www.altitude.com )
is the leader of unified customer interaction solutions, managing
dynamic contact centers independently of platforms since 1993.With about
900 customers in 60 countries, altitude strives for customer
satisfaction and is ISO 9001 certified for its worldwide support.
Altitude Software has won 40+ industry awards and it has been included
by Gartner in the industry Magic Quadrants since 2000. “Altitude uCI”
(unified customer interaction) is a software suite that manages in real
time enterprise functions like Customer Service, Help Desk, Collections,
Telesales, Surveys, etc. It is unique in accelerating the creation of
services and campaigns, thanks to the unified design studio, routing,
dialer, voice portal, desktop front-end, monitoring and analytics.
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