To be competitive in today's collections industry, you must maximize your debtor contact rates, provide your collectors a unified desktop with immediate access to data, and ensure compliance with FDCPA, FCC, and FTC regulations.
Resources optimization and strong dialing capabilities are at the heart of every debt collection operation as operational success is measured according to the number of customers reached and ultimately, the amount of recovered revenue.
Only a complete contact center solution can deliver this level of functionality and performance, ensuring compliance with regulations. Altitude uCI has helped collectors worldwide to increases their agent productivity by providing the right tools for the job.
Altitude uCI allows you to be more time efficient, and the sooner you start collecting, the more you will be able to collect. Agents are also more efficient while in call. Altitude uAgent Desktop gives them all the information they need in a single environment. They have available the full interaction history. Intelligent scripting guides them through the collection, automatically adjusting according to debtor situation, scoring and history. It is easier for the agent to inform the debtor on all the consequences of not paying and to maximize the number of successful settlements according to company conditions.
Reduce collection time
Altitude Dialler allows you to contact more debtors in less time. Use Predictive, Power or Preview dialling mode according to the debtor situation and scoring.
This high performance Predictive Dialler, famous for its high agent occupancy rates (45+mins/ hour), has exclusive patent rights for Altitude Software since 1995. Based on this high-performance architecture where the software drives the IT platforms to the limit in the outbound, it was easier for us to expand functionality adding the lighter traffic inbound voice and the multimedia handling.
Another key feature is our routing, that implements a real universal queue, mixing the media from various channels, using your business logic. This is particularly important, because of real time monitoring capabilities.
Reduce collection costs
A lot of people forget to pay. You can notify your customers that they have an outstanding bill, by email, SMS, and phone (using Altitude Voice Portal). All can be automated, with no human agent needed. These notifications can be displayed in the customer history available at the agent desktop. Altitude uCI helps you manage your staff more intelligently, increasing the number of valid contacts per agent, thus reducing your overall collection costs.
Maximize customer 360º view
If you have your collections organized by account, Altitude can help you having a 3600 view of your debtor. Debtors are organized as persons/entities (B2C / B2B). So a call can be established to a person/company reflecting the several debts and the agent will have the full detail present.
Open platform / Easy integration
Altitude uCI is an open, standards based suite that can tightly integrate with other enterprise applications, enabling an enterprise wide view of the customer.
Altitude uCI provides straightforward integration with any relational database and provides comprehensive APIs that minimize the time, resources and costs associated with integrating Altitude's products to your in-house solutions.
Altitude Software also integrates with leading collection solutions from 3rd-party organizations such as, Admerex, TietoEnator’s Entra Nova, Vantyx’s Accipeins, Audaxys’s CollectionsNet.
Altitude IP Contact Center is a complete contact center suite, based on SIP, which includes flexible inbound and powerful outbound dialing algorithms, call classification, unified supervising, universal queuing and built-in business routing. For more information click here.
Altitude Unified Dialerboosts productivity by up to 300 percent and can run on IP or leverage existing PBXs while enforcing local regulations. This award winning dialer delivers proven accuracy, regardless of business environment, and is especially valuable for distributed operations over IP, increasing agent productivity through powerful algorithms and tracks agent availability through the monitoring the script progress. For more information click here.
Based in Casablanca, Accolade is a 600 seats call center created in 2004 and owned by ONA, 1st privated group in Morocco (www.oma.ma). Mostly oriented towards valued added activities (sales, technical support, business process outsourcing …), Accolade developed an offshore approach of the call center sector as a “Pure Player”, and can proposed the best service/price service of the market.
Accolade est un centre de contacts basé à Casablanca avec un site principal d’une capacité de 600 positions de travail. Créé en 2004 et filiale de l’ONA, premier groupe privé au Maroc (www.ona.ma), Accolade se positionne comme le premier Centre à capitaux marocains. Privilégiant les activités à valeur ajoutée (Vente, Support technique, BPO, ...), Accolade a adopté un modèle d’acteur Offshore « Pure Player », lui permettant de proposer le meilleur rapport « Contenu du service / Prix » du marché.
Atento Marruecos, a subsidiary of the Atento group, is the leading company in the provision of customer relations management services rendered through contact centers or multichannel platforms (telephone, Internet, SMS…). The creation of Atento Marruecos dates back to early 2000, where the company started out in Casablanca with 185 operator positions. During its first year it focused on the Moroccan market and reached 500 positions. By the year 2001, another center was opened in Tangier with 475 operator positions focusing on the Spanish market. In 2004, Atento Marruecos maintained its leadership position in Morocco and gained ground in Spain and France, markets where it obtained 47 percent of their volume of business. This allowed the company to increase its staff by 10 percent, exceeding 1,000 employees.
Banco Itaú it is a private-owned bank with its headquarters in São Paulo, Brazil. It is now Brazil's major private bank, accounting for about 11% of the Brazilian market for retail banking services. It is the most important affiliate of Investimentos Itaú (Itaúsa), a large conglomerate that ranks among Fortune magazine's top 500 corporations in the world.
Contact Center services provider, this company belongs to Telemar Group, develops and implements complete services such as Customer Assistance, Telemarketing, Help Desk, Debt-Collection and Web Call Center.
The CSU is among the largest Brazilian institutions. Its Business Units act: processing and management of automated payment means, infrastructure and management of third party contact center, billing and credit management cycle and Loyalty Programs full service provider.
D&B is the world’s leading provider of business information and has been helping to enable business-to-business commerce for more than 160 years. The company’s world-leading database contains over 84 million businesses including corporate linkages on over 1.5 million business sites. With offices around the world, D&B collects information on businesses in over 200 countries, in 95 languages or dialects, representing 181 monetary currencies – which is why over 90 percent of the Business Week Global 1000 rely on D&B as a trusted business partner.
El Palacio de Hierro is a chain of department stores in Mexico that sells brands such as Chanel, Louis Vuitton, Burberry, Ermenegildo Zegna, Salvatore Ferragamo. The company has stores in Mexico City, Monterrey, and Puebla. El Palacio de Hierro is part of Peñoles Industries an important mining corporation in Mexico.
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Euler Hermes is the world’s leading credit insurer with a 36% share of the market. 6,200 employees in more than 50 countries assist companies of all sizes and in every industry sector to develop their business securely. Through its primary activity of credit insurance, Euler Hermes has developed a comprehensive range of services for the management of companies' accounts receivables. Unparalleled risk experience acquired through its coverage of 40 million businesses worldwide enables Euler Hermes to help businesses grow in their home market and in export markets.
Créé en 2001, Execom est un centre d’appels international situé à l’île Maurice et spécialisé en Télémarketing et en Gestion de la Relation Client à distance. Filiale du Groupe CIEL, la société compte aujourd'hui près de 200 salariés et travaille essentiellement sur le marché francophone pour lequel elle propose une large gamme de services.
Créé en 2001, Execom est un centre d’appels international situé à l’île Maurice et spécialisé en Télémarketing et en Gestion de la Relation Client à distance. Filiale du Groupe CIEL, la société compte aujourd'hui près de 200 salariés et travaille essentiellement sur le marché francophone pour lequel elle propose une large gamme de services.
Créé en 2001, Execom est un centre d’appels international situé à l’île Maurice et spécialisé en Télémarketing et en Gestion de la Relation Client à distance. Filiale du Groupe CIEL, la société compte aujourd'hui près de 200 salariés et travaille essentiellement sur le marché francophone pour lequel elle propose une large gamme de services.
Frontliners is a leading, Altitude-powered contact centre outsourcing provider in the Kingdom of Saudi Arabia. The company provides both outbound and inbound teleservices for various business activities including lead generation, inbound customer service, help-desk, appointment scheduling, market research, surveys and client retention. Using the most advanced contact centre technology in the industry and qualified customer service representatives, Frontliners is dedicated to helping organisations increase their business performance and strengthen their customer service.
Service for the comprehensive processing of sales collection remittances. Through its debt collection service, Banesto sees to the processing of your company’s bills, promissory notes and invoices, providing timely and detailed information on all transactions.
With a fast growth pace over the last couple of years, Global Call Center part of the SPG group is today firmly established as the leading contact centre outsourcing companies in Tunisia. The Tunis-based company implemented Altitude uCI in 2003 to sustain its growth and reduce its operational costs. The Altitude-enabled automated contact center was up and running in 3 weeks.
Com sede no município paulista de Bauru, o Grupo NP é um outsourcer que está há 18 anos prestando serviços recuperação de crédito e cobrança. Com filiais e associados que cobrem todo o território nacional, o Grupo NP, prima pela capacitação de seus agentes e pelo serviço diferenciado prestado a seus clientes.
GVT is the Brazilian foreign capital telecommunications carrier that grows 40% per year as a full provider of integrated local and long distance voice services in the South, Center-West and North regions of the country, for small and medium companies, residential market and large companies.
Intrum Justitia is Europe's leading Credit Management Services (CMS) group. Intrum Justitia's objective is to measurably improve its clients' cash flows and long-term profitability by offering high quality in relations with both clients and debtors in each local market. The group offers a wide range of CMS for commercial and consumer receivables and has a growth strategy that involves taking an active part in the industry's consolidation.
IVT was established in 2000, and is registered in Abu Dhabi, United Arab Emirates. Their core business is developing and deploying IT and Security Business Solutions and Services for small, medium and large enterprises.
Com mais de 20 anos no mercado, a ML Serviços Financeiros, é reconhecida e respeitada como referência nas operações altamente especializadas de recuperação de crédito. A empresa tem base em São Paulo, mas conta com escritórios filiados, que permitem a atuação em todo o Brasil.
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Provident aims to be a leading provider of simple, fair and transparent financial products and services. They aim to be recognized around the world as the human face of finance, particularly to people of modest means. They seek to grow their business in markets around the world where there is a significant need for their products and services. Today, Provident, part of International Personal Finance Group, is a profitable, dynamic business with 6,100 employees, 25,848 home credit representatives and a clear strategy for growth and increasing profitability.
Reintegra is Spain’s number one company in debt collection. Its shareholding structure has the backing and experience of three major leaders in their respective sectors: CESCE, SANTANDER CONSUMER and INFORMA. It provides a comprehensive service that encompasses all stages of due and outstanding payments management: telemanagement, prejudicial, litigation and bankruptcy proceedings.
O Senarc Contact Center oferece soluções em contact center e recuperação de crédito há mais de 8 anos. Com a missão de sempre agregar valor aos seus clientes e buscar a melhoria de processos e serviços, a empresa se especializou na recuperação de crédito e presta serviço para grandes cliente em todo o país.
O Grupo Siscom emprega mais de 1.500 funcionários em 16 filiais localizadas nas mais importantes cidade brasileiras. Especializado na recuperação de crédito e cobrança, o outsourcer tem contact centers equipados com softwares integrados que garantem máxima eficiência e qualidade às operações.
Smart Link, Inc. is a subsidiary of Al-Khaleej Training & Education, the largest network of training centres in Saudi Arabia. Riyadh-based Smart Link is one of the biggest outsourcing call centres in the region with state-of-the-art technology and capacity to accommodate high volume of agents.
The Contact Centre, based in Ajman, United Arab Emirates is a contact management facility, Specializing in the delivery of a verge of Call Centre solutions, including outsourced services. Available on a 24*7 basis, they handle contacts over multiple communications channels, including telephony, facsimile messaging, and over the Internet (covering e-mails, text chats and web forms). Running off the latest in technological platforms, The Contact Centre brings to life the latest applications and industry practices tailored to meet the aims and objectives of our clients.
The Saudi British Bank (SABB) is one of the leading banks in the Kingdom of Saudi Arabia, with its head office in Riyadh. SABB is an Associate company of the HSBC Group, one of the world's largest banking and financial organizations.
Transcom WorldWide (www.transcomww.com) is Europe's largest Customer Relationship Management (CRM) solution and outsourced contact centre provider, with 41 service centres employing more than 12,000 people delivering services in 23 countries. With Altitude Software, Transcom offers a complete CRM solution in all its locations, with agent, IVR applications, predictive and power dialling solutions, call recording and workflow management solutions.
A Via Call foi criada em 2005 para atender à operações de recuperação de crédito e cobrança e hoje conta com 200 posições de atendimento e um índice de recuperação em torno de 80%. Atende grandes clientes do setor financeiros e é considerada escritório modelo pelo Banco Santander, que tem operações realizadas pela empresa.
Zajoul has been established since 1994 as a pioneer company in the field of communications. The company handles over 800.000 interactions per month in its Riyadh-based contact centre. Through the deployment of Altitude uCI, Zajoul achieved a first-year ROI of over 150 percent.
Altitude Software (www.altitude.com )
is the leader of unified customer interaction solutions, managing
dynamic contact centers independently of platforms since 1993.With about
900 customers in 60 countries, altitude strives for customer
satisfaction and is ISO 9001 certified for its worldwide support.
Altitude Software has won 40+ industry awards and it has been included
by Gartner in the industry Magic Quadrants since 2000. “Altitude uCI”
(unified customer interaction) is a software suite that manages in real
time enterprise functions like Customer Service, Help Desk, Collections,
Telesales, Surveys, etc. It is unique in accelerating the creation of
services and campaigns, thanks to the unified design studio, routing,
dialer, voice portal, desktop front-end, monitoring and analytics.
Debt Collection 
Altitude IP Contact Center is a complete contact center suite, based on SIP, which includes flexible inbound and powerful outbound dialing algorithms, call classification, unified supervising, universal queuing and built-in business routing. 
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