Altitude uCI provides the necessary flexibility to retail companies establish long, meaningful and profitable relationships with their customers.
Regardless the interaction channel chosen, contact centers allow a transparent relationship with customers, enhancing their experience which reflects on effective first-call resolution, agents with the appropriate skills and multimedia routing.
Contact Centers are playing an increasing important role in helping companies to improve the customer life time value by creating a bridge that supports cross sell opportunities and a bidirectional communication flow.
The new Altitude uCI 7.5 release includes a number of innovative features that strengthen the contact centre ability to embrace industry-wide change. Its IP nature natively supports distributed operations - including home-based and remote agents – streamlining IT investments and optimizing human resources. It increases customer satisfaction with proactive customer service features and friendlier voice self-service applications. It provides managers with the tools to centrally design and deliver flexible service-delivery models that profit from increased agent productivity. For more information click here.
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Altitude Software (www.altitude.com )
is the leader of unified customer interaction solutions, managing
dynamic contact centers independently of platforms since 1993.With about
900 customers in 60 countries, altitude strives for customer
satisfaction and is ISO 9001 certified for its worldwide support.
Altitude Software has won 40+ industry awards and it has been included
by Gartner in the industry Magic Quadrants since 2000. “Altitude uCI”
(unified customer interaction) is a software suite that manages in real
time enterprise functions like Customer Service, Help Desk, Collections,
Telesales, Surveys, etc. It is unique in accelerating the creation of
services and campaigns, thanks to the unified design studio, routing,
dialer, voice portal, desktop front-end, monitoring and analytics.
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