In an effort to cut costs and optimize operations more and more companies, regardless of size, are consolidating their IT services providing a better and quicker service. By making available a myriad of interaction channels, help desk organizations are able to better cater to their customers needs and by leveraging a centralized customer repository provide a unified customer view. These types of organizations also have different levels of response to handle different types of questions and require a workflow system flexible enough to adapt to the different processes. Collecting data about IT users enables the organization to follow the needs of the market.
Altitude uCI is a suite of customer interaction management solutions which includes a unique interaction control language and development environment, a strong outbound and predictive dialing solution, email servicing, Web chat and a consolidated view of the customer with massive campaign support. Interactions are routed using the same business rules, regardless of the channel chosen by the customer. We offer a modular but tightly integrated solution, where all modules were designed to work together but also to be deployed as stand-alone. We provide both thin and rich client architectures. For more information click here.
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Altitude Software (www.altitude.com )
is the leader of unified customer interaction solutions, managing
dynamic contact centers independently of platforms since 1993.With about
900 customers in 60 countries, altitude strives for customer
satisfaction and is ISO 9001 certified for its worldwide support.
Altitude Software has won 40+ industry awards and it has been included
by Gartner in the industry Magic Quadrants since 2000. “Altitude uCI”
(unified customer interaction) is a software suite that manages in real
time enterprise functions like Customer Service, Help Desk, Collections,
Telesales, Surveys, etc. It is unique in accelerating the creation of
services and campaigns, thanks to the unified design studio, routing,
dialer, voice portal, desktop front-end, monitoring and analytics.
Help Desk 
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